The right person, on the right site, every time.

Officers use the HeyTeam app for shift management, confirmations, and checklists. Firms can also enable SMS backup alerts, so if a guard is on a site with poor signal, hasn't opened the app, or simply responds faster to a text, the SMS kicks in automatically. Both channels work together, so no notification ever goes missed.

HeyTeam monitors incoming messages 24/7. The moment a cancellation is detected, it automatically broadcasts to your pre-configured list of available officers in priority order. The first to reply YES is confirmed and all parties are notified, including you by text. No human intervention needed.

No. HeyTeam is additive, not a wholesale replacement. Most firms run HeyTeam alongside their existing system during the first month. Officers use the HeyTeam app, with SMS backup enabled for low-signal sites. Because the transition is gradual and the app is straightforward, adoption is typically complete within two weeks.

Every shift confirmation, cancellation, replacement broadcast, and officer response is timestamped and logged. You can export records for ACS audits and client reporting. Photos and checklist completions are stored per shift.

You pay per admin user per month, that covers your operations managers, control room coordinators, and scheduling staff. A typical 100-officer firm with 4 admin users pays £116/month on the Starter plan (4 × £29); Pro is £49 per admin/month. SMS messages are purchased separately as bundles. A 100-officer firm typically uses 6,000–10,000 SMS per month.

Yes. HeyTeam is SIA integrated, allowing you to record and track SIA licence numbers, categories, and expiry dates against each officer's profile. The platform flags non-compliant or expired licences before deployment, and produces the audit trail documentation you need for ACS assessments. We're built specifically for the UK manned guarding sector.