Stop Losing Contracts to Last-Minute No-Shows
When a worker cancels, HeyTeam finds the cover.
AI dispatch, SMS job fill, check-in/out proof, timesheets, annual leave, invoicing and a customer portal, all in one platform, from £29/month.
App + SMS backup
Live in 24 hours
Free trial included
The Problems Every Cleaning Company Knows
Every commercial cleaning firm we’ve spoken to has the same four headaches. HeyTeam solves all of them.
The 5am No-Show
Your cleaner texts at 5am to say they can’t make the early office contract. You spend 30 minutes ringing through your list while the client’s reception opens to an uncleaned floor. The contract is on the line.
WhatsApp Confirmations You Can’t Trust
You post the shift in the group chat. A few thumbs up come back. On the day, only one cleaner turns up. No one knows who actually confirmed. No audit trail. No accountability.
No Proof the Job Was Actually Done
The client says the kitchen wasn’t cleaned. Your cleaner swears it was. You have no photos, no checklist, no sign-off, just two stories and an unhappy account manager.
No Visibility Across Multiple Sites
You have cleaners spread across fifteen client sites. You don’t know who clocked in, who’s running late, or which site is short-staffed, until the client rings to complain.
From Cancellation to Covered in Under 10 Minutes
Here’s exactly what happens when a cleaner cancels last minute.
Everything a Cleaning Company Actually Needs
No bloat. No features you’ll never use. Just the tools that keep every site covered.
Auto-Fill on Cancellation
When a cleaner cancels, HeyTeam immediately contacts your available, nearby team in priority order. First to confirm gets the shift. No coordinator needed, even at 5am.
App + SMS Backup Alerts
Cleaners confirm shifts via the HeyTeam app. For team members without the app or on sites with poor signal, SMS backup kicks in automatically. Notifications never go undelivered.
Customer Security Code
Every job comes with a unique security code the client uses to verify your cleaner on arrival. Professional, documented, trusted, essential for out-of-hours office access.
Job Completion Checklists & Photo Proof
Cleaners work through digital checklists, upload before-and-after photos, and capture sign-off via the app. Full audit trail for every site, ready the moment a client queries the work.
Where’s My Crew
Real-time visibility across all your active sites. Know who’s clocked in, who’s en route, and who hasn’t arrived, from one dashboard.
Transparent Pricing
Pay per admin user. Unlimited cleaners on your books. No per-worker fees. A team of 30 cleaners with 2 admin users costs £58/month.
HeyTeam vs Connecteam, Deputy, SmartTask & WhatsApp + Excel
Most cleaning companies run on WhatsApp groups and a spreadsheet. Workforce tools help, but none of them solve your last-minute cover problem.
Based on publicly available information, May 2026. Competitor data sourced from published feature pages.
What Cleaning Companies Say
"We run cleaning across twelve office contracts. HeyTeam tells me exactly who's clocked in at each site. First time I've felt in control of all our sites at once."
Operations Manager
30-person commercial cleaning company
"When a cleaner called in sick at 5am on our biggest contract, HeyTeam found cover in 6 minutes. The client never even knew there was a problem."
Director
Commercial cleaning firm, Manchester
"The photo sign-off has ended disputes completely. When a client questions the work, I just pull up the before-and-after photos. We've had zero contract losses since."
Account Manager
Facilities cleaning contractor
Pay Per Admin User. Unlimited Officers.
No per-guard licence fees. No contact limits. Pay for the coordinators who manage the platform.
From £29/admin/month
Pay per admin, not per worker. Add as many cleaners as you like — your bill doesn’t jump every time you hire.
Starter
Self-serve, for small operators getting off WhatsApp and spreadsheets.
WHAT’S INCLUDED
- Job & shift scheduling
- SMS shift notifications
- GPS check-in / check-out
- Basic client portal
- Quoting & invoicing
- No per-worker fees
Pro
For multi-site FM and cleaning firms that are scaling up.
EVERYTHING IN STARTER, PLUS
- Auto-fill (smart shift backfill)
- Dispatch board
- Timesheets & payroll export
- Annual leave management
- Multi-site dashboard
- Priority support
Custom
For regional and national operators running large crews and portfolios.
EVERYTHING IN PRO, PLUS
- Compliance lockout
- SLA / contract reporting
- API / ERP integration
- Dedicated CSM
- Custom SMS shortcode
30-day free trial · No credit card needed · Cancel anytime
Common Questions from Cleaning Companies
Can HeyTeam handle cleaners spread across many client sites?
Yes. Each site is managed separately with its own rota, schedule, and communication thread. Where's My Crew gives you a single view across every active site, so you can manage fifteen contracts with the same effort as one.
How does auto-fill work when a cleaner cancels?
When a cleaner cancels, HeyTeam immediately contacts your available team members near that site in priority order. The first to confirm is added to the rota automatically, no ringing round, even at 5am.
How do I prove a job was actually completed?
Cleaners work through a digital checklist for each site and upload before-and-after photos. Everything is timestamped and stored, so when a client queries the work you have instant proof of exactly what was done.
What happens if a cleaner doesn't have the app or has no signal?
HeyTeam sends app notifications first. If a cleaner can't be reached via the app, SMS backup triggers automatically. SMS is stored and delivered the moment signal returns, so no notification is ever silently lost.
How is pricing structured for cleaning companies?
You pay per admin user, whoever manages the rota (you, your office manager, your area supervisor). Cleaners on your books are unlimited and free. A typical 30-cleaner company with 2 admin users pays £58/month.
Can we migrate from Connecteam or a spreadsheet?
Yes. Most companies run HeyTeam alongside their existing process for the first week while they move contracts across. Setup takes under an hour and you can go live the same day.
Stop Losing Contracts to No-Shows
Join cleaning companies across the UK who've got their early mornings back. Start your free trial today, includes 20 SMS credits, no credit card needed.
30-day free trial · No credit card required · Cancel anytime
Built by a construction manager with 15 years managing trade contractors across major UK projects.
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