HeyTeam automatically finds certified replacements when an HVAC engineer cancels, planned maintenance slots stay covered and service contracts stay intact. App-based with SMS fallback for low-signal sites.
See Planned Maintenance Protected
2-minute product demo
Four challenges that cost HVAC firms contracts and reputation every year.
January hits. Every boiler in the country breaks at once. Your engineers are fully booked and you have 20 planned maintenance jobs backlogged. You're manually ringing subbies you haven't spoken to in months.
A customer waited in all day for their annual service. Your engineer didn't show, their van broke down and they couldn't get signal to notify anyone. The customer cancelled their contract. You found out via a poor review.
F-Gas regulations require engineer certification records before working on certain refrigerants. You're maintaining this on a spreadsheet. One non-compliant job is a £20,000 fine from the Environment Agency.
You're coordinating service contracts across 30+ commercial sites. Who's at which site today? Who's covering the reactive call? The spreadsheet is always out of date. The site manager calls you to find out.
Here's what happens when an engineer calls in sick on a day with three planned visits.
Engineer calls in sick, booked for 3 planned maintenance visits today
HeyTeam detects the cancellation and checks today's roster
App + SMS sent to 5 available F-Gas certified engineers in the area
Engineer confirms, automatically assigned to the 3 jobs
All 3 customers receive an updated confirmation. Service contract protected.
Planned maintenance, reactive callouts, and compliance, all in one place.
When an engineer calls in sick, HeyTeam contacts certified replacements immediately. Planned maintenance schedules are protected, your service contracts stay intact even when your team doesn't.
Engineers confirm jobs via the HeyTeam app. On plant rooms, basements, or commercial sites with poor signal, SMS backup fires automatically. No missed notifications, no uncovered jobs.
Map your entire service contract schedule in HeyTeam. Assign engineers to recurring visits, track completion, and get alerts when jobs aren't confirmed or completed on time.
Engineers complete digital service records with photos, pressure readings, and fault notes via the app. Customers get a professional report. You have a full service history for every site.
Real-time visibility across your engineers and sites. Know who's completed their planned visit, who's dealing with a reactive call, and who has capacity for the next job.
Starter is free forever. Growth is £29/seat/month. Pro is £49/seat/month. Paid plans include advanced dispatch, timesheets, and compliance tools.
Existing HVAC software manages jobs well. None of them automatically fill cancellations when an engineer calls in sick.
The operator’s comparison
See what changes when your rota, proof and worker communication are built for field operations.
Comparison statements are based on publicly available product information, May 2026. See the full matrix.
"January is always brutal. This year, when two engineers went off sick on the same day, HeyTeam had replacements confirmed within 15 minutes. We didn't lose a single planned maintenance slot."
Operations Director
HVAC services company, Midlands
"Our service contract customers can now see when the engineer is confirmed and en route. The professional communication alone has renewed three contracts that were at risk."
Service Manager
Commercial air conditioning contractor
"We cover 40 commercial sites. HeyTeam gives me one view of who's where and what's complete. I used to spend my mornings on the phone. Now I spend them actually managing."
Scheduling Coordinator
FM services provider
Pay for the coordinators managing the schedule, not every engineer receiving a job.
Frontline workers £0 per seat · Admin seats on Growth & Pro
Free to start
Starter free · Growth £29/seat/mo · Pro £49/seat/mo
Start FreeFree forever on Starter · No card needed · Cancel anytime
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