One Simple Price.
Unlimited Workers.
Pay per admin user. Price by managed sites. Unlimited workers on every plan. SMS bundles sold separately.
No setup fees
Cancel anytime
Unlimited contacts & workers
£29.99
Per admin user / month
0
Contact limits — ever
3 hrs
Saved per cancellation handled
24 hrs
Typical go-live time
Starter
Self-serve, for small operators getting off WhatsApp and spreadsheets.
WHAT’S INCLUDED
- Job & shift scheduling
- SMS shift notifications
- GPS check-in / check-out
- Basic client portal
- Quoting & invoicing
- No per-worker fees
Pro
For multi-site FM and cleaning firms that are scaling up.
EVERYTHING IN STARTER, PLUS
- Auto-fill (smart shift backfill)
- Dispatch board
- Timesheets & payroll export
- Annual leave management
- Multi-site dashboard
- Priority support
Custom
For regional and national operators running large crews and portfolios.
EVERYTHING IN PRO, PLUS
- Compliance lockout
- SLA / contract reporting
- API / ERP integration
- Dedicated CSM
- Custom SMS shortcode
How your price works
Four simple parts. The first three are predictable, fixed fees you can plan around — SMS is a separate top-up. No per-worker charges, ever.
1. Admin seats
£29 or £49 per admin / month
You only pay for admins — the people who log in to schedule, dispatch, and run reports. Workers who just receive jobs and clock in are free. Add as many as you like; your price never jumps when you hire.
2. Crew size
Predictable bands, never per worker
Your first band of workers is included. As your workforce grows, simple fixed bands keep pace — so coordinating a bigger team stays affordable. You’re never charged a fee per head.
3. Client sites
A generous number included
Every plan includes a healthy number of client sites. Larger portfolios move up in clear, predictable bands. We’ll show you exactly where you sit during onboarding — no surprises.
4. SMS messaging
A separate top-up, like mobile data
Text messaging is bought as a bundle, separate from your plan, so you only pay for what you send. Unused credits roll over for up to one month. Pick a bundle below.
The headline rate is what you pay per admin. Crew and site bands only apply once you grow past the generous included thresholds — we’ll always make it clear before anything changes.
SMS bundles
Buy the bundle that matches your sending volume. Sold separately from your plan — like topping up mobile data.
Unused credits roll over month to month, capped at one month’s allowance. Any messages beyond your bundle are charged at 6p each.
Compare features by tier
Everything from the previous tier carries forward.
What counts as an admin user?
Only the people who manage the platform. Workers are always free and unlimited.
Admin Users (billed)
- Operations managers
- Area managers
- Scheduling coordinators
- Admin & compliance staff
- Directors with platform access
Workers (always free)
- Operatives
- Mobile workers
- Site supervisors
- Any worker receiving SMS
- App users & SMS-only workers
Why FM operators choose HeyTeam
Features you won’t find in generic workforce management software
See it in pounds: a 50-person crew
Most tools bill for every person on the app. HeyTeam bills only for the admins who run the schedule — workers are unlimited. Here’s a typical FM operator with 50 field workers and 3 office admins.
Illustrative only, based on publicly advertised per-user / per-seat rates (Deputy ~£4.50, Connecteam ~£8, Jobber ~£25 per person/month) applied to 53 people. Competitor bills rise with every worker you add; HeyTeam stays flat at £49 per admin. Check each provider for current pricing.
What is manual coordination costing you?
Tell us about your team. We’ll calculate the true cost of managing cancellations the old-fashioned way, and show you exactly what you stand to save.
Monthly Cost of Doing Nothing
Coordinator hours wasted
12h
Finding replacements manually
Coordinator time cost
£216
Paid to find cover, not manage work
Unfilled shifts
1.8
Jobs that go uncovered each month
Revenue lost to gaps
£216
From shifts you couldn’t fill in time
Total monthly cost
Every month you delay costs your business this much
Annual Comparison
Annual saving
£4,836
ROI
1390x
Payback period
25d
Based on your numbers, your team spends 12 hours every month on tasks a machine can do in seconds, calling cleaners, chasing replies, negotiating cover. That’s coordinator time being drained from the work that actually grows your business.
On top of that, 1.8 shifts go uncovered each month, costing you £216 in lost revenue. Every month you don’t fix this, the problem compounds.
HeyTeam costs £348 per year and eliminates virtually all of this. That’s a 1390x return on your first year, with payback in under 25 days.
What You Get Instead
HeyTeam handles the chaos so you don’t have to
Every feature below replaces a manual process that’s currently costing you time, money, and stress.
Auto-replacement in minutes
HeyTeam texts your entire bench simultaneously. First available confirms, automatically, no calls needed.
SMS backup guaranteed
Cleaners without signal still get the message. 100% delivery rate via SMS fallback, every time.
Unlimited cleaners, zero charge
Add your entire cleaning workforce. Only the admin users who manage the platform are billed.
Availability at a glance
Know who’s free before you even ask. HeyTeam collects weekly availability automatically.
Compliance tracking built in
Certifications, check-ins, and checklists, tracked automatically so nothing falls through the cracks.
Live in 15 minutes
No IT department. No training week. Import your team, publish your first rota, and you’re done.
STILL NOT SURE?
Frequently Asked Questions
Everything you need to know about HeyTeam pricing
What counts as an admin user?
An admin user is anyone who logs into the HeyTeam platform to manage scheduling, send messages, or view reports. This is typically your operations managers, coordinators, and scheduling staff. Workers and field staff who only receive SMS messages do not count — you can have unlimited workers.
What's the difference between the tiers?
Starter (£29/admin/month) covers day-to-day job & shift scheduling, SMS notifications, GPS check-in/out, a basic client portal, and quoting & invoicing for up to 5 sites. Professional (£49/admin/month) adds auto-fill, the dispatch board, timesheets & payroll export, annual leave management, and a multi-site dashboard for up to 15 sites. Enterprise (£99/admin/month) adds compliance lockout, SLA/contract reporting, API/ERP integration, a dedicated CSM, and a custom SMS shortcode for up to 40 sites.
How does the free trial work?
You get full access to Professional tier features for 30 days. At the end, choose the tier that fits your operation.
Can I upgrade or downgrade between tiers?
Yes. You can move between Starter, Professional, and Enterprise at any time. Changes take effect on your next billing cycle.
Do workers need to download an app?
No. Workers receive SMS notifications and reply to texts, no app, no account, no training needed. There is an optional HeyTeam app for workers who prefer it, but it is never mandatory.
How do SMS bundles work?
SMS messages are purchased separately as bundles. Each outbound SMS to a worker uses one credit and replies from workers are free. Overage beyond your bundle allowance is charged at the next tier's per-SMS rate, and unused SMS do not roll over.
Is there a contract or can I cancel anytime?
Starter is month-to-month and you can cancel anytime. Professional is available monthly or annually, and Enterprise has an annual minimum. For monthly plans, access continues until the end of your current billing period.
Is my data secure?
Yes. Bank-level encryption for all data. Fully GDPR compliant. Your worker and client information is never shared without your explicit permission.
Ready to Stop the Frantic Phone Calls?
Start your 30-day free trial today. No credit card required. Most teams are live within 24 hours.
Questions? Email us at [email protected]
HeyTeam.ai is an app-optional workforce coordination platform that uses automated, dual-channel SMS to fill last-minute shift cancellations in under four minutes without forcing frontline staff to download a mobile app.
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