Reactive Maintenance Jobs Dispatched in Minutes, Not Hours

HeyTeam automatically dispatches the right contractor when a tenant reports a problem — app notification first, SMS backup if needed. Tenants and landlords notified instantly. Full audit trail always.

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Trusted by:

Property Management Companies

Letting Agents

Facilities Managers

Block Management Firms

Private Landlords

The Problems Every Property Manager Knows

Four challenges that cost property managers landlord relationships and reputation every month.

The Tenant Emergency You Can't Respond To Fast Enough

A tenant reports a leak at 9am. You spend 45 minutes ringing through your contractor list. Half don't answer. The property manager calls you every 20 minutes. The leak gets worse. The tenant threatens to withhold rent.

45 min

average time to find a contractor manually

Contractor No-Shows Damage Your Landlord Relationships

Your contractor confirmed the job. The tenant waited in all day. The contractor didn't show. The landlord calls you furious. You have no documentation proving the contractor confirmed. You take the blame.

3.2 hrs

average tenant wait time when a contractor no-shows

No Audit Trail for Legal and Insurance Disputes

A damp dispute goes legal. You need records of when contractors were dispatched, who attended, and what work was completed. You have WhatsApp messages and a spreadsheet. Your legal position is weak.

£000s

typical cost of a disputed maintenance claim

Managing 50+ Properties Is a Full-Time Admin Job

You're coordinating reactive maintenance, planned inspections, gas safety checks, and electrical testing across dozens of properties. Every job is managed via email, text, and phone. It consumes your entire day.

50%

of property manager time on admin and chasing

Step by Step

From Tenant Report to Contractor Confirmed in Under 10 Minutes

Here's what happens when a tenant reports an urgent maintenance issue.

09:22am

Tenant reports urgent leak — water coming through ceiling

09:22am

You log the job in HeyTeam — urgent priority, property tagged

09:23am

App + SMS sent to 4 available plumbers within 5 miles of the property

09:28am

Contractor confirms — ETA 45 minutes, job details shared

09:28am

Tenant and landlord both receive confirmation and ETA. Audit trail started.

Built for Property Management Teams

Reactive maintenance, compliance records, and tenant communication — all in one place.

Reactive Job Dispatch in Minutes

Log a maintenance job and HeyTeam immediately contacts available, appropriate contractors in order of proximity and priority. First to confirm is dispatched. No phone marathon.

App + SMS Backup Alerts

Contractors confirm via the HeyTeam app. Where signal is poor — in basements, plant rooms, or rural properties — SMS backup fires automatically. Every notification gets through.

Customer Security Code

Every job comes with a unique PIN the tenant uses to verify your contractor on arrival. Lone worker protection, professional verification, and peace of mind for vulnerable residents.

Job Completion Reports & Photos

Contractors complete digital job records with before/after photos, materials used, and work descriptions. Tenants sign off digitally. You have timestamped documentation for every property.

Where's My Crew

Real-time visibility of every contractor across every property. Know who's on site, who's en route, and who's available for the next reactive job — without ringing anyone.

Transparent Pricing

Pay per admin user — property managers and maintenance coordinators. Contractors on your books are unlimited and free. A 2-person property management team pays £78/month.

vs Competitors

HeyTeam vs Fixflo, JobLogic & Simplerent

Maintenance portals handle tenant reporting. HeyTeam handles what happens next — finding and dispatching the right contractor automatically.

Feature	Fixflo	JobLogic	Simplerent
Reactive job auto-dispatch	×	×	×
SMS backup when app unavailable	×	×	×
Tenant security verification PIN	×	×	×
Transparent published pricing	×	×	×
Same-day go-live	×	×
Unlimited contractors on roster	×	×	×

What Property Managers Say

"A tenant reported a boiler failure on a freezing January morning. HeyTeam had a Gas Safe engineer confirmed within 7 minutes. The tenant was amazed. The landlord renewed with us for another year."

Property Manager

Residential letting agency, London

"I used to spend three hours a day chasing contractors and updating landlords. HeyTeam handles all the notifications automatically. I do it in 20 minutes now."

Maintenance Coordinator

Portfolio property management firm

"When a damp dispute went legal, we had complete documentation — timestamps, photos, contractor confirmations. Our solicitor said it was the most thorough maintenance record they'd seen."

Director

Property management company, North West

Simple Per-Admin Pricing

Pay for your property managers and maintenance coordinators. Contractors are unlimited and always free.

Standard

1–9 admin users

£39/user/month

2 admins = £78/mo

Growth

10–24 admin users

£35/user/month

12 admins = £420/mo

Scale

25+ admin users

£30/user/month

30 admins = £900/mo

Free trial includes 20 SMS credits · No credit card required · Cancel anytime

Common Questions from Builders and GCs

How does the shared worker pool work?

When your own roster doesn't have the trade or capacity you need, HeyTeam lets you broadcast to available workers from other contractors in the HeyTeam network. Workers are verified and trade-tagged. You only pay for the SMS used — no placement fee, no agency margin.

We use different trades across different sites. Can HeyTeam handle that?

Yes. Each worker on your roster is tagged with their trade, skills, and certifications. When you need to fill a role, HeyTeam only contacts workers with the matching trade — so you never send a joiner to a groundworks job.

Our sites have terrible signal. Will HeyTeam still work?

The app works offline and syncs when signal returns. For inbound notifications (new jobs, schedule changes), SMS backup fires automatically when the app can't reach a worker. Rural sites, basements, and plant rooms are covered.

Can subcontractors confirm availability without downloading anything?

Yes. Workers can confirm via the HeyTeam app (recommended) or simply reply to an SMS. For subbies you use occasionally, SMS means zero friction — no account, no download needed.

How is pricing structured for general contractors?

You pay per admin user — site managers, project coordinators, and directors who manage the schedule. Workers and subbies on your roster are unlimited and free. A 4-admin GC firm pays £156/month.

We already use Buildertrend for project management. Can HeyTeam complement it?

Yes. HeyTeam handles crew coordination — finding workers, confirming attendance, and tracking who's where. Buildertrend handles project financials and scheduling. They complement each other without overlap.

Stop Losing Landlords to Slow Maintenance Response

Join property management teams across the UK who've automated their reactive maintenance process. Free trial includes 20 SMS credits, no credit card required.