Protect Your Service Contracts When Engineers Call In Sick

HeyTeam automatically finds certified replacements when an HVAC engineer cancels — planned maintenance slots stay covered and service contracts stay intact. App-based with SMS fallback for low-signal sites.

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Trusted by:

F-Gas Certified Contractors

REFCOM Members

Gas Safe Registered

FM Service Providers

Commercial AC Specialists

The Problems Every HVAC Contractor Knows

Four challenges that cost HVAC firms contracts and reputation every year.

The Seasonal Surge You Can't Staff Fast Enough

January hits. Every boiler in the country breaks at once. Your engineers are fully booked and you have 20 planned maintenance jobs backlogged. You're manually ringing subbies you haven't spoken to in months.

3x

demand spike in winter months

Planned Maintenance No-Shows Cost You Contracts

A customer waited in all day for their annual service. Your engineer didn't show — their van broke down and they couldn't get signal to notify anyone. The customer cancelled their contract. You found out via a poor review.

71%

of lost contracts cite poor communication

F-Gas and Refrigerant Compliance Tracked Manually

F-Gas regulations require engineer certification records before working on certain refrigerants. You're maintaining this on a spreadsheet. One non-compliant job is a £20,000 fine from the Environment Agency.

£20k

cost per compliance failure

Multi-Site Scheduling Is a Spreadsheet War

You're coordinating service contracts across 30+ commercial sites. Who's at which site today? Who's covering the reactive call? The spreadsheet is always out of date. The site manager calls you to find out.

Daily

scheduling conflicts reported

Step by Step

Service Contract Protected in Under 15 Minutes

Here's what happens when an engineer calls in sick on a day with three planned visits.

08:03am

Engineer calls in sick — booked for 3 planned maintenance visits today

08:03am

HeyTeam detects the cancellation and checks today's roster

08:04am

App + SMS sent to 5 available F-Gas certified engineers in the area

08:09am

Engineer confirms — automatically assigned to the 3 jobs

08:09am

All 3 customers receive an updated confirmation. Service contract protected.

Built for the HVAC Service Model

Planned maintenance, reactive callouts, and compliance — all in one place.

Auto-Fill on Cancellation

When an engineer calls in sick, HeyTeam contacts certified replacements immediately. Planned maintenance schedules are protected — your service contracts stay intact even when your team doesn't.

App + SMS Backup Alerts

Engineers confirm jobs via the HeyTeam app. On plant rooms, basements, or commercial sites with poor signal, SMS backup fires automatically. No missed notifications, no uncovered jobs.

Planned Maintenance Scheduling

Map your entire service contract schedule in HeyTeam. Assign engineers to recurring visits, track completion, and get alerts when jobs aren't confirmed or completed on time.

Engineer Job Reports & Photos

Engineers complete digital service records with photos, pressure readings, and fault notes via the app. Customers get a professional report. You have a full service history for every site.

Where's My Crew

Real-time visibility across your engineers and sites. Know who's completed their planned visit, who's dealing with a reactive call, and who has capacity for the next job.

Transparent Pricing

Pay per admin user — office managers and scheduling coordinators. Engineers are unlimited and free. A 15-engineer HVAC firm with 3 admin users pays £117/month.

vs Competitors

HeyTeam vs Commusoft, ServiceM8 & Simpro

Existing HVAC software manages jobs well. None of them automatically fill cancellations when an engineer calls in sick.

Feature	Commusoft	ServiceM8	Simpro
Auto-fill on cancellation	×	×	×
SMS backup when app unavailable	×	×	×
Planned maintenance scheduling
Customer Security PIN	×	×	×
Transparent published pricing	×		×
Unlimited engineers on roster	×	×	×

What HVAC Contractors Say

"January is always brutal. This year, when two engineers went off sick on the same day, HeyTeam had replacements confirmed within 15 minutes. We didn't lose a single planned maintenance slot."

Operations Director

HVAC services company, Midlands

"Our service contract customers can now see when the engineer is confirmed and en route. The professional communication alone has renewed three contracts that were at risk."

Service Manager

Commercial air conditioning contractor

"We cover 40 commercial sites. HeyTeam gives me one view of who's where and what's complete. I used to spend my mornings on the phone. Now I spend them actually managing."

Scheduling Coordinator

FM services provider

Simple Per-Admin Pricing

Pay for the people who manage the schedule. Electricians on your books are always unlimited and free.

Standard

1–9 admin users

£39/user/month

2 admins = £78/mo

Growth

10–24 admin users

£35/user/month

12 admins = £420/mo

Scale

25+ admin users

£30/user/month

30 admins = £900/mo

Free trial includes 20 SMS credits · No credit card required · Cancel anytime

Common Questions from Builders and GCs

How does the shared worker pool work?

When your own roster doesn't have the trade or capacity you need, HeyTeam lets you broadcast to available workers from other contractors in the HeyTeam network. Workers are verified and trade-tagged. You only pay for the SMS used — no placement fee, no agency margin.

We use different trades across different sites. Can HeyTeam handle that?

Yes. Each worker on your roster is tagged with their trade, skills, and certifications. When you need to fill a role, HeyTeam only contacts workers with the matching trade — so you never send a joiner to a groundworks job.

Our sites have terrible signal. Will HeyTeam still work?

The app works offline and syncs when signal returns. For inbound notifications (new jobs, schedule changes), SMS backup fires automatically when the app can't reach a worker. Rural sites, basements, and plant rooms are covered.

Can subcontractors confirm availability without downloading anything?

Yes. Workers can confirm via the HeyTeam app (recommended) or simply reply to an SMS. For subbies you use occasionally, SMS means zero friction — no account, no download needed.

How is pricing structured for general contractors?

You pay per admin user — site managers, project coordinators, and directors who manage the schedule. Workers and subbies on your roster are unlimited and free. A 4-admin GC firm pays £156/month.

We already use Buildertrend for project management. Can HeyTeam complement it?

Yes. HeyTeam handles crew coordination — finding workers, confirming attendance, and tracking who's where. Buildertrend handles project financials and scheduling. They complement each other without overlap.

Never Lose a Service Contract to a No-Show Again

Join HVAC contractors across the UK who've automated their engineer coverage. Free trial includes 20 SMS credits, no credit card required.