Stop Getting Woken Up at 3am to Find Cover
HeyTeam automatically fills shift cancellations — alerting available officers via app and SMS backup, confirming replacements without anyone picking up a phone. App-based with SMS fallback. No more manual scramble.
App + SMS backup
Live in 24 hours
Free trial included
Trusted by:
Manned Guarding Firms
Control Room Operators
ACS Accredited Companies
Event Security
Retail Security
The Problems Every Security Ops Manager Knows
Running 24/7 shift coverage across multiple sites on WhatsApp and phone calls isn't a workflow. It's a liability.
The 3am Emergency Call
An officer calls in sick. You spend 45 minutes ringing through your available list one by one, waking people up, waiting for callbacks. The post stays uncovered. The client notices.
45 min avg to find cover manually
WhatsApp Doesn't Cut It
Group messages get lost. Officers ignore notifications. Someone misses a shift because they 'didn't see it'. You can't prove who was notified and when. One missed post is a contractual breach.
43% of messages go unread
Competitor Apps Let You Down
You mandate SmartTask or Timegate. Officers refuse to install it, it crashes, or there's no signal on site. You're back on WhatsApp within a week. HeyTeam's app is backed by SMS alerts so notifications always get through.
45 min avg to find cover manually
SIA Compliance Risk
A non-compliant officer is deployed because no one checked their licence expiry. The client finds out. You face an ACS audit. The reputational and financial damage is severe.
£000s cost per compliance incident
From Crisis to Covered in Under 5 Minutes
Without HeyTeam: 45 minutes of calls, potentially uncovered posts, one very tired coordinator. With HeyTeam:
Every Feature Solves a Real Security Ops Problem
Whether you're managing security officers across 10 sites or electricians across 3 jobs — HeyTeam handles the coordination so you don't have to.
Auto-Fill on Cancellation
When a guard cancels, HeyTeam automatically broadcasts to available officers and confirms the first to respond. No coordinator required. Even at 3am.
App + SMS Backup Alerts
Guards use the HeyTeam app for shift management. Firms can also enable SMS backup alerts — critical when signal is poor, guards are on a remote site, or haven't opened the app. No other platform offers this fallback.
Customer Security Code
Every deployment comes with a unique security PIN the client uses to verify the officer on arrival. Instant trust, documented verification.
End-of-Shift Checklists
Officers complete digital sign-off checklists via SMS link or app. Incidents, photos, and notes captured automatically. Full audit trail for every shift.
Where's My Crew
Real-time location visibility for officers using the app. Know who's booked on, who's en route, and who hasn't confirmed — at a glance.
Transparent Pricing
No demo required to see our prices. No pack-based modules. Pay per admin user, add SMS as you need. Go live the same day.
Every Competitor Requires Guards to Use an App
SmartTask: 2-3 stars. Timegate: 2.1 stars on Google Play (1,100+ reviews). Guardhouse: 3.3 stars. None can automatically fill a cancelled shift without a human.
| Capability | HeyTeam | SmartTask | Timegate+ | Guardhouse |
|---|---|---|---|---|
| Auto-fill on cancellation |
|
× | × | × |
| SMS backup when app unavailable |
|
× | × | × |
| Customer Security PIN |
|
× | × | × |
| Transparent published pricing |
|
× | × | × |
| Same-day go-live |
|
× | × |
|
| Guard app (optional) |
|
|
|
|
"Timegate's guard app is rated 2.1 stars from 1,100+ reviews on Google Play. Guards report GPS errors preventing clock-in while physically on site."
— Google Play Store, March 2026
"Guardhouse guard app crashes during shifts. NFC scanning unreliable. One officer reported it had cost them many missed shifts."
— Google Play Store, March 2026
"SmartTask's own case studies show ad-hoc staff refused to use the app — they added WhatsApp as a workaround. That's not a solution."
— SmartTask published case study
From Security Ops Professionals
"We used to spend an hour finding cover every time someone called in sick. Now it handles itself. We got our weekends back."
Operations Director
50-officer manned guarding firm
"We tried SmartTask. Half our officers refused to install it. With HeyTeam, the app works great and SMS kicks in as backup when signal is poor. Adoption was near instant."
Control Room Manager
Regional security contractor
"The audit trail alone is worth it. Every cancellation, every replacement, every confirmation — documented automatically."
Compliance Manager
ACS-accredited security firm
Pay Per Admin User. Unlimited Officers.
No per-guard licence fees. No contact limits. Pay for the coordinators who manage the platform.
1–9 Users
£39/user/month
Typical 50-officer firm: 4 admin users = £156/month
10–24 Users
£35/user/month
100-officer firm: 5 admin users = £175/month
25+ Users
£35/user/month
Enterprise operations with large coordinator teams
SMS Bundles — Flexible Add-On
A 100-officer firm typically uses 6,000–10,000 SMS/month. Purchase bundles to match your volume. Unused credits roll over for one month.
Founding members lock in £20/user/month forever — that's 50% off the standard rate.
Common Questions from Builders and GCs
How does the shared worker pool work?
When your own roster doesn't have the trade or capacity you need, HeyTeam lets you broadcast to available workers from other contractors in the HeyTeam network. Workers are verified and trade-tagged. You only pay for the SMS used — no placement fee, no agency margin.
We use different trades across different sites. Can HeyTeam handle that?
Yes. Each worker on your roster is tagged with their trade, skills, and certifications. When you need to fill a role, HeyTeam only contacts workers with the matching trade — so you never send a joiner to a groundworks job.
Our sites have terrible signal. Will HeyTeam still work?
The app works offline and syncs when signal returns. For inbound notifications (new jobs, schedule changes), SMS backup fires automatically when the app can't reach a worker. Rural sites, basements, and plant rooms are covered.
Can subcontractors confirm availability without downloading anything?
Yes. Workers can confirm via the HeyTeam app (recommended) or simply reply to an SMS. For subbies you use occasionally, SMS means zero friction — no account, no download needed.
How is pricing structured for general contractors?
You pay per admin user — site managers, project coordinators, and directors who manage the schedule. Workers and subbies on your roster are unlimited and free. A 4-admin GC firm pays £156/month.
We already use Buildertrend for project management. Can HeyTeam complement it?
Yes. HeyTeam handles crew coordination — finding workers, confirming attendance, and tracking who's where. Buildertrend handles project financials and scheduling. They complement each other without overlap.
Stop the 3am Calls. Start This Week.
Most security firms are live within 24 hours. Guards need no training. Founding members lock in £20/user/month — permanently.
30-day free trial · No credit card required · Cancel anytime
HeyTeam eliminates scheduling chaos by instantly matching available, compliant workers to jobs via SMS or app, so teams get filled in minutes, not hours.
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